Payment Policy

What checkout does

The website receives a selection of physical cleaning supplies with your delivery and contact details. It does not take card details, collect bank passwords or move money. The reference displayed after a successful submission identifies that request. We subsequently contact you to verify supply and delivery and provide written payment instructions. Neither a cart nor a reference proves that a payment has been received.

Accepted payment method

Pay by bank transfer only after our written confirmation of the order and total. Account instructions are provided privately, not published in the catalogue. Verify an unexpected change of beneficiary using our published phone number before transferring. We do not ask for security codes, remote access or a payment to unlock a refund. No automatic card or wallet integration is represented by this storefront.

The amount to check

All product and shipping prices are USD and include applicable sales tax. No additional tax is added at checkout. The total is the selected merchandise plus the stated delivery charge. We obtain your agreement before any correction is paid.

We deliver to street addresses in the contiguous United States and DC, not Alaska, Hawaii, US territories or PO boxes. Standard shipping costs $8.95 per order and is free from a $150 merchandise subtotal. Preparation takes 1–2 business days after confirmed payment; transit takes 3–5 business days, for 4–7 business days in total. Weekends and US federal holidays do not count.

Due date and matching

The confirmed transfer should reach us within 5 calendar days after written confirmation. Include the order reference so we can match the funds. An unpaid request may be closed after that period; obtain a renewed confirmation before sending a late payment. Preparation starts when funds are received, not from a screenshot or the date on an instruction to your bank.

Cancelling and correcting

An unpaid request can be cancelled by quoting its reference. If you have paid, contact us before dispatch: an accepted pre-dispatch cancellation receives a full refund. A changed quantity, weave, brush or address that affects cost requires a newly agreed amount. After dispatch, use the Returns procedure rather than assuming a parcel can be intercepted.

Refunds and disputed instructions

Accepted pre-dispatch cancellation refunds are initiated within 7 business days after approval. Returned goods follow the 7-business-day receipt rule in Returns. We verify the original payer and send the refund by bank transfer. Contact us immediately if instructions are unrecognized or a transfer cannot be matched; never send a duplicate transfer just to make a request visible.

A & U Cleaning LLC · Registration 20231923891. 2351 Windrow Dr, Fort Collins, CO 80525, US. Email [email protected]; phone +1 9707860189. This address accepts correspondence and authorized returns by post or courier. Please arrange a return before posting.